Returns & Warranty

All orders can be returned within 30 days of the order ship date.

The customer must obtain a Return Merchandise Authorization (RMA) number to ensure a return is processed correctly. To obtain an RMA number, email us at support@bulbsdepot.com or call customer service with your order number and the items you would like to return. The RMA number must be clearly marked on the return packaging, or the return may not be processed correctly.

Returned products must be in their original condition, including original packaging, labels, leads, containers and tags. The customer pays all return shipping costs and is responsible for the return until it reaches us. Please use a trackable shipping method and keep proof of delivery. BulbsDepot cannot issue a credit for a return that is lost in transit without it.

Restocking fees depend on the total value of the items you return:

• Returns under $500: no restocking fee.
• Returns of $500 or more: a 15% restocking fee.
• RAB Lighting products, on returns of $500 or more: a 25% restocking fee.

Shipping charges are not refundable. Refunds are for the returned items, less our actual cost of shipping the original order to you and any restocking fee that applies. Special orders are non-refundable.

Once the returned product has been received and inspected, a credit will be issued to the payment method used for the order. Credits are typically processed within 5–10 business days of receiving the return.