Privacy Policy

Privacy Policy

Effective date: 10/27/2026

BulbsDepot.com is operated by Radiant Solutions Group ("BulbsDepot", "we", "us"). This policy explains what information we collect when you visit our website or buy from us, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect

Information you give us. When you place an order, create an account, request a quote or RMA, sign up for email, chat with us, or contact customer service, we collect your name, company name, email address, phone number, and billing and shipping addresses, plus anything you choose to tell us in a message or chat.

Payment information. Card and PayPal payments are processed by Braintree, a PayPal service. Your full card number goes directly to the payment processor. We do not store it on our servers.

Order and account information. Products you buy, order history, quotes, returns, tax-exemption certificates you upload, and your account preferences.

Sign-in through Google or Amazon. If you choose to sign in with one of these accounts, we receive your name and email address from that provider.

Information collected automatically. When you browse, we and our partners collect your IP address, browser and device type, pages viewed, products viewed and added to your cart, search terms, referring URLs, and approximate location derived from your IP address. We collect this with cookies, pixels and web beacons (see Section 5).

Our website is intended for business and adult buyers. We do not knowingly collect personal information from children under 16.

2. How We Use Your Information

  • Orders & Fulfillment: to process, ship, invoice, and support your orders, quotes, and returns.
  • Taxes: to calculate sales tax and manage tax-exemption certificates.
  • Customer service: to answer your questions by email, phone, and live chat.
  • Fraud prevention and security: to screen orders for fraud, block spam and abuse, and protect our website and customers.
  • Marketing & Analytics: to send promotional emails if you have signed up, and to show you BulbsDepot ads on other websites and search engines (see Section 5).
  • Improving the site: to understand how the website is used and improve search, navigation, and product offerings.
  • Legal: to meet our legal, tax, warranty, and accounting obligations.

3. Data Retention and Security

Our website uses encrypted (HTTPS/TLS) connections on every page. Payments are handled by a PCI-compliant payment processor, and we do not store full card numbers. Access to customer information is limited to staff and service providers who need it to perform their duties.

We keep order records and account details for as long as your account is active and as long as needed to meet our legal, tax, warranty, and accounting obligations. Website usage data collected by our analytics and advertising partners is kept according to their retention settings.

4. Sharing Your Information

We do not sell your personal information for monetary payment. However, under certain U.S. state privacy laws, sending data through third-party cookies for targeted remarketing may be defined as "sharing" or "selling." We share information only as follows:

  • Service providers running our business operations:
    • Payment processing: Braintree/PayPal
    • Fraud screening: MaxMind
    • Sales tax: Avalara
    • Shipping and fulfillment: ShipStation and freight/postal carriers
    • Order and accounting systems: Microsoft Business Central
    • Website hosting and email delivery: Amazon Web Services (AWS)
    • Site search: Algolia
    • Live chat: LiveChat
    • Product reviews: Verified Reviews (Skeepers)
    • Spam protection: Google reCAPTCHA
    These providers may use your information solely to deliver services to us.
  • Advertising and analytics partners: Google (Google Analytics, Google Ads, Google Tag Manager) and Microsoft (Microsoft Advertising). See Section 5.
  • Legal requirements & business transfers: when required by law or to protect our rights, or in connection with a corporate merger, acquisition, or sale of assets.

5. Cookies and Targeted Advertising

We use cookies and similar technologies for essential site functionality, analytics, and targeted advertising (remarketing). Under laws such as the California Consumer Privacy Act (CCPA) and other state privacy frameworks, using cookies for cross-context behavioral advertising may constitute "sharing" or "processing for targeted advertising."

You can adjust cookie preferences in your browser settings, visit Google Ad Settings, use the Google Analytics Opt-out Browser Add-on, or email us to opt out of targeted advertising. Blocking essential cookies will prevent the cart and checkout from working.

6. State-Specific Privacy Rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws), you may have the following rights regarding your personal information, including when you buy on behalf of a business:

  • Right to Know & Access: request details on the categories and specific pieces of personal information we have collected, used, or shared about you.
  • Right to Correct: request that we correct inaccurate personal information in our records.
  • Right to Delete: request deletion of your personal information, subject to legal exceptions (such as active order data, tax records, or legal compliance files).
  • Right to Opt-Out of Sale or Sharing: opt out of the sharing of your personal data for cross-context behavioral advertising or targeted marketing.
  • Right to Non-Discrimination: we will not discriminate or retaliate against you for exercising any of your privacy rights.

Submitting Requests and Appeals: To exercise your rights, email support@bulbsdepot.com or call 888.307.3700. We will verify your identity before processing the request. If we deny your request, residents of applicable states (e.g., CO, CT, VA) may appeal our decision by contacting us at the same address with the subject line "Privacy Appeal."

7. Third-Party Links

Our website links to third-party sites, including manufacturer sites, specification sheets, and social media platforms. We do not control those sites and are not responsible for their privacy practices. Please review their privacy policies directly.

8. Email Communications

We send transactional emails about orders, shipments, quotes, and returns. These are required to provide the service, and you cannot opt out of them while an order is pending. We send promotional emails only with your consent, and every promotional email includes an "unsubscribe" link.

9. Changes to This Privacy Policy

We may update this policy as our practices, technology, or legal requirements change. Changes will be posted here with an updated effective date at the top of the page.

10. Contact Us

BulbsDepot / Radiant Solutions Group
3915 Oak Street
Cincinnati, Ohio 45227
Email: support@bulbsdepot.com
Phone: 888.307.3700

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